Two levels of support are available with SAHM Remote Support:
With the remote access (read access) option, SAHM service technicians are able to view a machine’s HMI operating terminal and to check it using the Systems Diagnostic Manager. This makes it possible to read logbook entries and application data, but it is not possible to make any changes in the settings. With this degree of access, SAHM technicians can identify potential problems and provide fast and targeted input to assist the customer’s maintenance personnel.
With the remote control option (read/write access), SAHM service technicians have the capability to control the HMI terminal (including updating software and adjusting parameters) in addition to simply reading data from the HMI terminal as in the first option. This makes it possible to provide more extensive support to the customer’s maintenance team. Not included in this remote control option is the capability to start a winding head or a reference run. These functions can always only be carried out directly by the customer’s on-site maintenance personnel.

Maximum safety and security:
The release of a machine for a Remote Support session has to be manually approved by the customer for each application. The customer authorizes SAHM’s access to the Remote Support Site Manager via a mechanical key switch. Without the activation of this release, the machine is not accessible to SAHM customer service personnel and no data can be read.