Access to the SAHM Service Platform including Ticket System. Direct support via telephone hotline or online chat. Step-by-step advice. Access to the SAHM library of operating videos.

All Basic Care services plus SAHM Remote Support – remote access on an HMI terminal, online diagnosis and guidance for your in-plant maintenance team. Optional remote control for updates and parameter adjustments.

Includes all Smart Care service benefits – plus an on-site inspection by a SAHM service technician with the delivery of a report on necessary work to be done and an overview of required spare parts. On this basis, the customer’s maintenance team can then implement these steps.

The right option for customers with an in-house maintenance team that has a thorough understanding of SAHM winding machines and regularly participates in training courses at the SAHM Academy.

Includes all Safety & Inspection Care service benefits – plus scheduled maintenance work performed by a SAHM service technician, optimization of machine parameters, and an on-site refresher training course. A warranty extension (12 months) is available as an option in this package for an additional charge.

Our bestseller: For customers aiming to combine high production reliability with optimal cost-benefit returns. For smooth operation – even without an in-house maintenance team specialized in SAHM winders.

Includes all Maintenance & Performance Care service benefits – plus an annual Online Review Consultation. A warranty extension (max. 36 months) is available as an option in this package for an additional charge.

The premium option: For customers desiring the highest possible production reliability and maximum service benefits. For dependable, no-worry operation – even without an in-house maintenance team specialized in SAHM winders.